TERMS AND CONDITIONS FOR THE SERVICES PROVIDED BY THE COMPANY
LIMPIAFY
INTRODUCTION
These terms and conditions apply to each and every service offered by LIMPIAFY. However, where specific services or ways of providing a particular service are mentioned, those special conditions apply to that service only. If there is any conflict between these special conditions and the general terms, the special conditions will take precedence.
DEFINITIONS
- COMPANY OR THE COMPANY: The term “company” specifically refers to LIMPIA FÁCIL ENTERPRISE S.A.S, with whom the contract is made.
- CLIENT, CONTRACTOR, OR USER: This refers to any individual or legal entity that hires any of the services provided by the company.
- CLEANING ASSISTANT, WORKER, OR STAFF: This refers to the individuals provided by the company who are sent to the client to perform the contracted services.
LIMPIAFY GENERAL SERVICE POLICIES
PAYMENT, CANCELLATION, AND RESCHEDULING POLICIES: This policy applies to all services purchased from the company.
- PAYMENT FOR YOUR SERVICE: You must pay for the services requested upfront, on the same day you book your service. If the payment is not made before 7:00 PM on the day you scheduled your service, the booking will be automatically canceled, and the service will not be provided. Consequently, the reservation and scheduling made will be lost.
- CANCELLATION MUST BE MADE AT LEAST TWO (2) DAYS IN ADVANCE: If you wish to cancel a service and request a refund without any cost or penalty, you must notify the cancellation at least 48 hours in advance, counting from the date and time you scheduled your service. If you cancel less than 48 hours in advance, a penalty fee of 20% of the service’s value will be charged, and the remaining amount will be refunded within 15 business days. If your service was booked less than 48 hours in advance, you must cancel with at least 24 hours’ notice to avoid a penalty. For services booked with 24 hours or less notice, the option to cancel or annul will not apply.
This regulation applies to services requested occasionally by day or hour. For those services contracted on a monthly or permanent basis, they may only be canceled according to the contractual terms. If no formal contract exists, these clauses will apply as a supplementary measure.
- RESCHEDULING: If you wish to reschedule a service, you can do so at an additional cost of nine thousand pesos ($9,000) to the initially agreed price. This must be done at least 24 hours in advance, counting from the date and time for which the service was originally scheduled.
If you request rescheduling outside this time frame, a fee of 30% of the service value will be charged, and the new service date will depend on the company’s availability.
If a cleaning assistant arrives at the agreed place, time, and date but is unable to provide the service due to reasons attributable to the client, such as no one being present to receive the assistant, only a minor being present, the client’s residence denying entry to the assistant, or the client requesting the service be provided in a different location than indicated in the reservation, you have the following options: A) reschedule the service with an additional charge of 40% of the service value; B) request a refund for the service, which will be processed within 15 business days of the request, minus 40% of the service value to cover operational costs related to transportation and staff availability.
For contracts with a minimum duration clause, there will be no charge for rescheduling, provided it is done at least 12 hours in advance, counting from the scheduled service time and date.
Rescheduling must be done within a maximum period of 30 calendar days from the day you request it.
First Clause
If you booked and scheduled your service less than 24 hours in advance, the terms of this regulation still apply, except that rescheduling without a surcharge must be done with a minimum of 12 hours’ notice, counting from the date and time you scheduled your service. For cases where the service is requested with 12 hours or less notice, rescheduling will not be allowed.
Second Clause
If no commercial contract with a minimum duration clause has been agreed upon, a minimum duration of SEVEN (7) MONTHS will apply for fixed services under these terms and conditions.
- CANCELLATION AND RESCHEDULING BY LIMPIAFY: If LIMPIAFY unilaterally cancels or reschedules a service without just cause, the following actions will be taken:
a) Rescheduling: The client may accept the proposed new date, set a different date at no extra cost, or request a full refund. The refund will be processed within 5 business days from receiving the client’s response to the proposed rescheduling.
b) Cancellation: The client is entitled to a full refund of the paid amount, plus a penalty for the company of 20% of the service value, resulting in a refund equivalent to 120% of the paid amount. This refund will be processed within 15 business days from the date the client is notified of the unilateral and unjustified cancellation.
The cancellation penalty does not apply in cases where the contractor notifies the cancellation due to just causes such as, but not limited to:
- Force majeure or unforeseen circumstances
- Acts of third parties
- Public health situations or mandatory lockdowns
- Authority acts
- Business or establishment closures
- The designated person being unable to attend due to force majeure or unforeseen circumstances, and no other personnel being available for the scheduled service, or the client specifically requesting that only the originally assigned person provide the service. In such cases, rescheduling will be attempted based on the specific circumstances of the personnel.
Other situations beyond the contractor’s control that prevent service delivery.
- ADDITIONAL CHARGES FOR HOLIDAYS: If you request our services on a Colombian holiday, an additional fee will be charged to cover the holiday pay for the staff. No extra charges apply for services requested on regular days.
CONFIDENTIALITY AND EXCLUSIVITY POLICY
These regulations aim to establish the terms, conditions, obligations, prohibitions, and penalties applicable for non-compliance:
COMPANY OBLIGATIONS: The company’s obligations include:
- Sending a suitable person to the contractor to perform the tasks described in Clause 1.
- Assuming all labor obligations regarding the staff designated by the contractor to provide the service.
- Delivering the contracted services on time and with the promised quality.
- Acting in the best interests of the client, considering the contracted service.
CLIENT (CONTRACTOR) OBLIGATIONS: Client obligations, without prejudice to those inherent to the contractual relationship and contracted service, include:
- Paying in advance according to the established methods and amounts for the requested service.
- Treating the cleaning assistants sent by the company with absolute respect.
- Complying with the company’s policies on employee welfare, which can be consulted at the following link: https://limpiafacil.com.co/wp-content/uploads/2021/03/Politicas-de-Bienestar.pdf
- Directing all complaints, inconsistencies, doubts, or inquiries to the company via the provided physical and virtual channels.
- Ensuring that the person receiving the service is an adult.
- Not leaving valuable items in areas where the cleaning assistant performs their duties.
- Storing all valuables in places where the cleaning assistant has no access.
- Allowing the cleaning assistant the allotted time (not counted within the contracted time) to take breaks and meals.
- Providing all necessary cleaning supplies and materials for the requested and contracted activities.
- Not offering the cleaning assistant additional payment to provide services directly or for more than the contracted time.
- Not contracting the cleaning assistant directly or through third parties other than the contractor during the contract period and for the next twelve (12) months from the last service provided by the company to the client.
- Immediately informing the contractor of any immoral, illegal, or improper behavior or any act of improper service delivery by the staff sent to provide the service.
- Refraining from offering any direct remuneration to the staff sent to provide the service to obtain direct service from the staff.
Clause In the event of non-compliance by clients with their obligations and if any service debt arises from the company, no further services will be provided, and no refund will be issued.
CLIENT (CONTRACTOR) PROHIBITIONS: Client prohibitions, without prejudice to those inherent to the contractual relationship and contracted service, include:
- Paying or hiring the cleaning assistant directly or through third parties other than the contractor for their services.
- Offering direct remuneration or through an intermediary to the staff sent to provide the service to obtain direct service or to extend the service beyond the contracted time.
- Exchanging or requesting contact numbers from the cleaning assistant sent to provide the contracted service.
Clause – Exclusivity of Staff and Prohibition of Direct Hiring
LIMPIAFY retains exclusivity over the staff hired to provide services to clients. Therefore, clients must not, and cannot, encourage or directly or indirectly hire, through an intermediary, the worker or assistant sent to provide the contracted service during the service provision, during the contractual relationship period, or within the next twelve (12) months from the last service provided by the company to the client. Non-compliance with this obligation or the violation of the express prohibition of direct hiring will result in the client being required to immediately pay the company a penalty of fifteen (15) current legal monthly minimum wages (SMLMV) for non-compliance, disloyalty, and bad faith. Non-compliance with this obligation or the violation of the express prohibition of direct hiring will be a just cause for terminating the business relationship and providing services to the client, along with any other legal actions.
LIMITATION OF LIABILITY
If the staff sent by the company is responsible for damaging, destroying, or stealing the contractor’s property, the company will only be responsible if the act has been reported to the competent authorities. The incident will be subject to internal investigation, and only once responsibility has been confirmed by the company, it will respond with a maximum value not exceeding two (2) times the amount of the contracted service, and under no circumstances will it exceed two (2) current legal monthly minimum wages (SMLMV).
MODIFICATIONS TO TERMS AND CONDITIONS
LIMPIAFY reserves the right to modify these terms and conditions at any time and without prior notice. The modified terms and conditions will be published on LIMPIAFY’s website and will be effective immediately upon publication.
APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and interpreted in accordance with Colombian law. Any disputes arising from these terms and conditions shall be resolved by the competent courts of Colombia.
CONTACT INFORMATION
For any questions or concerns regarding these terms and conditions, you can contact LIMPIAFY through the following means:
- Website: https://limpiafy.co
- Email: info@limpiafacil.com.co
- Phone: (XXX) XXX-XXXX
ACKNOWLEDGMENT
By contracting any of LIMPIAFY’s services, the client acknowledges that they have read, understood, and agreed to these terms and conditions.
